3 Attitudes That Inspire Others to Go the Extra Mile

Companies are losing 62 billion dollars annually to bad customers service.

Investing in strategies that will inspire employees to go the extra mile is a good and essential business decision.

Who Knew DMV Could Get It Right

I once heard Ken Blanchard share a story that illustrates how even the most unlikely organizations can inspire their employees to go the extra mile to delight their customers.

After years of avoiding the California Department of Motor Vehicles (DMV) office, Blanchard decided the time had come for him to renew his license. “Block my calendar for three hours,” he told his secretary. “That’s how long it takes to get anything done at the DMV.”

But from the moment he stepped into the building, he knew something was radically different.

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Pivot Move #2: Move the Needle One Percent

We all want big returns on our effort and we can easily get discouraged when we discount the tiny improvements we make every day.

A Powerful Pivot Move

Remember and teach those you lead that 1% daily compounded interest is a powerful financial concept. The same is true for health, relationships, spiritual growth, and business success.

Celebrate small, incremental gains made every day. Chuck the comparisons, the quick fixes, the magic bullets, and the Hail Marys that keep us from committed, daily, consistent growth.

In the words of the great coach, John Wooden:

“When you improve a little each day, eventually big things occur. When you improve conditioning a little each day, eventually you have a big improvement in conditioning. Not tomorrow, not the next day, but eventually a big gain is made. Don’t look for the big, quick improvement. Seek the small improvement one day at a time. That’s the only way it happens — and when it happens, it lasts.”

 Team Challenge

  • Focus on improvement, not perfection.
  • Focus on process, not achievement.
  • Focus on systems and processes, not just on dreaming about you BHAG (Big Hairy Audacious Goal)
  • Focus on tested principles like, “Steady plodding leads to prosperity,” rather than “No Pain, No Gain.”

How can you make this mind shift come alive for yourself and those you lead?