Connect. Persuade. Inspire action. // A Publication Curated by Maria Keckler
Author: Maria Keckler
The curator behind Communication That Converts™, Maria is a corporate consultant, helping organizations ignite movements of employees who love coming to work, customers who love coming back to buy, and stakeholders who love spreading the word about the company. She's a keynote speaker and author of Bridge Builders: How Superb Communicators Get What They Want In Business and In Life.
How you respond to advice will ultimately facilitate or sabotages your success. Which one of these examples best describes you?
Take Dr. Smart (not her real name), for example. She has years of education and professional experience under her belt—not to mention numerous letters after her name. She’s stuck. She needs a mentor or a coach to help her get unstuck, but knowledge and her “I know everything” attitude are keeping her from the breakthrough she desperately wants.
Her responses to advice sound something like this:
Over 40 years ago I fell in love with inspiring words. The first I remember came from my dad. He began teaching me about pivot points and the art of chess when I was only six years old as he repeated a single phrase over and over again:
One single move can change the momentum of the game.
These words became my mantra and my directive to keep moving forward and daring greatly when everything seemed hopeless.
As leaders, it’s our job to inspire other to dare greatly. Here are 50 of my favorite quotes you can keep in your inspiration toolbox.
I lost my dad when I was twelve. He didn’t leave much of value behind—except 10 words he used to say when we played chess:
“One pivot move can change the momentum of the game.”
A pivot move is a small shift you make—in perspective, in strategy, in behavior, in attitude. It can be the tipping point that changes everything.
I migrated to the U.S. from my native Mexico City when I was 15. Without any discernable skills or the ability to speak the language, I found myself working at a sweatshop in Los Angeles Garment District.
Investing in strategies that will inspire employees to go the extra mile is a good and essential business decision.
Who Knew DMV Could Get It Right
I once heard Ken Blanchard share a story that illustrates how even the most unlikely organizations can inspire their employees to go the extra mile to delight their customers.
After years of avoiding the California Department of Motor Vehicles (DMV) office, Blanchard decided the time had come for him to renew his license. “Block my calendar for three hours,” he told his secretary. “That’s how long it takes to get anything done at the DMV.”
But from the moment he stepped into the building, he knew something was radically different.
Every year, 37 billion dollars are wasted in unproductive meetings. With an average of 11 million face-to-face and virtual meetings going on daily in the United States, chances are you have experienced one that feels like the humorous enactment below.
But death by virtual meeting doesn’t have to be your fate.
Today I’m not here to talk about the technology behind video conference calls. I’m here to tell you that choosing reliable technology is only one chapter of your next virtual meeting success story.
At the end of the day, the story behind any successful meeting is in the preparation and attention to the small details that yield big dividends.
Let it not be said of you that you missed a pivotal encounter because it wasn’t on the calendar… because it wasn’t part of your goals, plans, and decisions… or because you showed up late and left early.
Productivity is great, living by your calendar is efficient, but a bit more childlike wonder in your life is exactly what you may need today.
More margin will actually make you more creative, more productive, and more attractive to those you want to lead.
We all want big returns on our effort and we can easily get discouraged when we discount the tiny improvements we make every day.
A Powerful Pivot Move
Remember and teach those you lead that 1% daily compounded interest is a powerful financial concept. The same is true for health, relationships, spiritual growth, and business success.
Celebrate small, incremental gains made every day. Chuck the comparisons, the quick fixes, the magic bullets, and the Hail Marys that keep us from committed, daily, consistent growth.
In the words of the great coach, John Wooden:
“When you improve a little each day, eventually big things occur. When you improve conditioning a little each day, eventually you have a big improvement in conditioning. Not tomorrow, not the next day, but eventually a big gain is made. Don’t look for the big, quick improvement. Seek the small improvement one day at a time. That’s the only way it happens — and when it happens, it lasts.”
Focus on improvement, not perfection.
Focus on process, not achievement.
Focus on systems and processes, not just on dreaming about you BHAG (Big Hairy Audacious Goal)
Focus on tested principles like, “Steady plodding leads to prosperity,” rather than “No Pain, No Gain.”
How can you make this mind shift come alive for yourself and those you lead?